General FAQS

If you have any questions or concerns please email batyourlashes@thebyl.com 

• Please provide full name and order # if applicable. 
  
  

Are TheBYLCosmetics products sold in any other retailers?

Not at the moment. We are only online at www.thebyl.com

Are your products vegan?

Most of our products are vegan. Please check under each product description and ingredient lists.

Is TheBYLCosmetics Cruelty Free?

Our entire product line is Cruelty Free. We do NOT test on animals.

All ingredients are listed for every item sold on our website.

We are Leaping Bunny & PETA certified.

When will you be restocking the items that are sold out?

Sign up for our newsletter to be notified about restocks and new products.

We do also announce via social media pages; Instagram & Facebook.

Do you offer wholesale pricing?

We are not offering wholesale pricing at this time.

Will I get an order confirmation?

When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order. 

Does TheBYLCosmetics ship to PO Boxes?

Yes, We offer shipping methods for delivery to a P.O. Box

Does TheBYLCosmetics ship internationally?

Yes, we offer international shipping to all countries that the US postal Service can ship to. All international shipping rates will be calculated at time of checkout.

My order is being shipped internationally, why hasn't the tracking updated? 

First Class International service is non-traceable. Once it leaves our facility, it is no longer required to populate tracking. At the very most, it will populate until it reaches the destination country. This is why you will not see any updates.

Who Pays For Customs Fees?

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

TheBYLCosmetics isn’t responsible for any additional charges that may apply after a purchase is completed on www.thebyl.com

I’ve been charged multiple times, what do I do? 

Please confirm if you received an email confirmation via email. 

If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution.

Please contact your bank if you have any further questions regarding the pending charges.  Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges. 

How do I know my order has been shipped and how can I track my order?

Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.

My package was marked as delivered, but I have not received my package.

Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered.